A new home.
A clear move.
Tell us about your existing shop, or the new shop you want to open. We work through the plan with you. Nothing switches until you have checked the new shop yourself.
Small shop: £19.99 a month + VAT, with £299 + VAT setup. Growing shop: £99 a month + VAT, with £999 + VAT setup. What each price covers →
Start your enquiry No account needed. We reply by email.Small shop: standard setup with your logo and colours, standard settings and a handover. You enter your products, photos and text; historical customer and order migration is not included. Growing shop: we agree the migration and custom work in writing before setup starts.
Moving an existing shop on the growing shop plan.
- Map your shop. Your products, orders, customers, payments and the other services your shop uses. We agree what replaces each plugin and theme feature you need.
- Move the records. We copy across the records that matter and check them with you. Old orders stay old orders: no new emails, charges or deliveries.
- Try the new shop. Browse it, try your product options, place a test order and do your usual daily admin work.
- Switch when you are ready. We agree the launch time, the redirects and how to go back.
WooCommerce is the first route we support. Tell us early about custom plugins or unusual ways of working. We agree a written setup scope before any work starts, and you approve it first.
What a move covers: the full checklist
Every move is planned around your actual shop before anything is switched. This is the checklist we work through with you.
| What | What happens, and what you check |
|---|---|
| Products and options | Your catalogue, options, prices, stock and images are copied across. Unusual option logic is rebuilt as a small integration; it is not copied over. Check: every live product, with its options, prices and stock, once it is in the new shop. |
| Customers and orders | Customer records and past orders are copied in as history. Old orders do not send emails again, take payment again or start a new delivery. Check: your order count and totals against your own export. |
| Web addresses and redirects | Old product, category, blog and page addresses point to the new pages. Where an address can stay the same, it stays; changed addresses redirect to the closest equivalent. We agree the full list before the switch. Check: the links you use most, and any page with traffic or links you care about. |
| Payments | You connect a supported payment provider to your own account. Saved cards and stored payment details are a separate check with the provider: some allow a planned transfer, many do not, and we assume nothing. Check: a test payment, how a refund works, and which saved cards still work. |
| Subscriptions | Recurring billing is planned separately. We do not assume an existing schedule carries over. Check: whether you charge customers on a schedule today, and what those customers expect. |
| Customer logins | Whether existing logins keep working is a separate check. Where the password format does not carry over, customers set a new password. Check: sign in on a test account before the switch, and what customers see the first time. |
| Other services | We list everything your shop talks to — email, accounts, shipping, stock feeds, your till system (EPOS) and review tools — and agree what happens to each one. Nothing is assumed to keep working. Custom integrations beyond the setup scope are quoted before work starts. Check: the full list of what your shop uses today, and who owns each account. |
| Domain and data | Your domain stays yours and points at the new shop when you agree the switch. Your data stays yours: the catalogue, customers and orders in the new shop are your records. Check: the address change, and who holds the account with your domain provider. |
Gax is Revitt’s own software. Revitt builds, runs and hosts it, and the source code is not part of a move.
Standard setup includes a standard layout with your logo and colours, standard settings and a handover. Bespoke designs, redesigns, product data work and rebuilding records beyond the agreed migration are quoted separately. On the growing shop plan it also includes one additional custom integration, defined in writing before we build it. Anything outside the written scope is quoted before that work starts. Fixing a fault in Gax itself is not a chargeable change.
What we need from you
To plan a move properly we ask for:
- an export of your shop, or a test copy we can read;
- a list of your theme and plugins, and which ones you really use;
- the services your shop talks to, and who owns each account;
- the payment provider you use and which account type you hold — we never ask for your provider logins;
- the pages you care about, blog posts included, and who signs off;
- what you pay now: hosting, paid plugins, and any developer or maintenance bill, so the comparison uses your real figures.
How you try the new shop and agree the launch
You rehearse on a real copy of your shop, not a demo: browse the catalogue, try the product options, place a test order and check how a refund works with your provider. Do your usual admin work in the new admin, and check redirects and order emails in the same pass.
You approve it against a list of named checks before the switch, not on a general impression. Until then your old shop stays live and your customers keep ordering from it, as they do now.
The switch happens in a window you agree, and there is a way back. We agree when the old shop stops taking orders, and how any orders and payments taken during the window are recorded and checked. If the new shop is not right, we put the old shop back and check anything that happened in between. How long that takes depends on your domain records, which we agree before the switch.
Will I lose my Google rankings or WordPress content?
Not automatically, but nobody can promise your rankings stay where they are. Search engines have to be told about any page whose address changes, through a redirect from the old address to the new one, and it can take time for the new pages to settle. Google’s guidance on moving a site sets out the mechanics.
So the work starts with an inventory of your addresses: products, categories, blog posts, pages and images. Where an address can stay as it is, it stays. Where it has to change, the old address redirects to the closest equivalent page, and we agree that list before the switch. Not every old address has a tidy new home, and we would rather say so than promise one. Your blog posts, pages, images and their titles and descriptions come across when they are in the agreed scope, so name them at the start and check the list before you pay. Your WordPress theme and plugins do not transfer, and nothing moves automatically: a page builder’s layout may not carry over at all.
Before the switch we record which pages get search traffic, so there is something to compare against. After it, we check that the main addresses land on the right page, that redirects go where they should, and that pages can be crawled and indexed. Then you watch your own Search Console reports. Redirects and checks remove avoidable losses; they cannot guarantee positions, visits or sales.
How long does it take, and will the shop go down?
There is no standard number. What drives it is the size of your catalogue, how much content and custom work are in scope, and how quickly you can check the new shop. You get a written timeline once the scope is agreed and the rehearsal is done.
What we do agree, for your case: a rehearsal on a real copy of your shop, a switch window at a time you choose, and a final order check. Before the switch we note the last orders the old shop took. Afterwards we check that every order and payment from that window is recorded once, in one place. If something is wrong, we put the old shop back and check what happened in between.
We do not promise zero downtime. Your switch window and the order cut-over are agreed in writing before the day.
To get a useful answer rather than a brochure, send three things: your shop address, the plugins and workflows you rely on, and what you pay now for hosting, plugins and any developer or maintenance help. Send them here →
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